FAQ

What is Orchestra, and how does it connect with wireless sensors across various protocols?

Orchestra is CTHINGS.CO’s modular IoT platform designed to collect, manage, and analyze data from diverse devices and sensors. It supports a wide range of communication protocols including 5G, Wirepas Mesh, NB-IoT, LTE-M, Wi-Fi, and Bluetooth. Integration is achieved through our Edge IoT Gateways or compatible network infrastructure, allowing for fast and scalable onboarding of wireless devices.

What hosting and deployment options are available for the Orchestra platform?

Orchestra can be deployed flexibly to match your operational and security needs. We offer SaaS, cloud-based hosting (public or private), on-premise installations. This allows clients to choose the right architecture based on compliance, latency, and data sovereignty requirements.

How is the Orchestra platform licensed and priced?

Our pricing model is designed to be transparent and scalable. Licensing is typically based on the number of connected devices, data usage, and deployment type. We offer tailored pricing for pilots, commercial rollouts, and integration partners. Learn more here.

Can Orchestra be integrated with existing BMS, HVAC, and lighting control systems?

Yes. Orchestra supports integration with Building Management Systems (BMS), HVAC controls and lighting systems through industry-standard protocols such as Modbus and BACnet. This makes it ideal for smart building and energy optimization use cases.

Is it possible to extend Orchestra with new device types and communication protocols?

Absolutely. Orchestra is designed for extensibility. New devices and protocols can be added quickly using our driver framework and API toolkit. Our team can support custom integrations, often within just a few days depending on the complexity and documentation of the device.

Does Orchestra support data exchange using multiple protocols based on specific integration needs?

Yes. Orchestra can send data to external systems using multiple formats and protocols simultaneously, including MQTT, HTTP(S), Webhooks, Modbus TCP and direct database interfaces. This enables seamless integration into heterogeneous IT and OT environments.

Can Orchestra be integrated with third-party platforms or cloud services?

Yes. Orchestra offers open APIs and prebuilt connectors for easy integration with third-party platforms and systems, cloud data lakes, and AI/ML tools. Whether you’re using AWS, Azure, SAP, or custom systems, Orchestra enables end-to-end data flow and automation.

What level of technical support and service can we expect from the CTHINGS.CO team?

We provide responsive technical support, including ticket-based service, documentation, and direct assistance from our engineering team for partners. Dedicated onboarding and project support is also offered during early deployment stages.

What training and enablement resources are available for partners and solution designers?

CTHINGS.CO provides tailored onboarding programs, technical workshops, and access to training materials to help partners confidently design, deploy, and manage solutions using Orchestra. Our training includes hands-on guidance, best practices and architecture consultation.

Can you recommend sensors and devices for our specific industry or application?

Yes. We maintain an partnership ecosystem of recommended sensors and devices tested for compatibility and reliability. Based on your industry (e.g., smart cities, logistics, utilities, manufacturing), we can suggest the most suitable devices and assist with procurement and configuration.

Do you offer hands-on support for initial deployments and data flow configuration?

Yes. Our team provides guidance during the initial deployment phase, including device onboarding, data flow configuration, and dashboard setup. For partners and system integrators, we also offer co-engineering services to ensure early success and knowledge transfer.